Privacy Policy
Your privacy is fundamental to our relationship. This policy explains how GHEDC collects, uses, and protects your personal information.
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1. Introduction & Commitment
GHEDC ("we," "our," "us," or the "Company"), established in 1999 and headquartered at Gate Village 4, Level 3, Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates (RERA License No. 33554), is committed to protecting the privacy and confidentiality of our clients, website visitors, and all individuals who interact with our services.
This Privacy Policy applies to all personal information collected through our website (ghedc.com), mobile applications, email communications, telephone inquiries, in-person consultations, property viewings, and any other interactions with GHEDC and its representatives.
As a leading luxury real estate investment consultancy serving ultra-high-net-worth individuals, family offices, and institutional investors, we understand that privacy and discretion are paramount. We handle all client information with the utmost confidentiality and implement industry-leading security measures to protect your data.
By engaging with GHEDC, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services or providing personal information.
2. Information We Collect
2.1 Information You Provide Directly
When you engage with our services, you may provide the following information:
- Identity Information: Full legal name, title, nationality, passport or Emirates ID details (for transaction verification)
- Contact Information: Email address, telephone numbers, physical address, preferred communication methods
- Financial Information: Investment budget ranges, proof of funds documentation, source of wealth declarations, bank references
- Investment Preferences: Property types of interest, preferred locations, investment timeline, yield expectations, risk tolerance
- Professional Information: Company name, position, industry sector, business interests
- Transaction Records: Property purchase history, viewing records, offer details, contractual documentation
- Communication Records: Correspondence history, meeting notes, consultation summaries
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Data: Pages viewed, time spent on pages, navigation paths, referring websites
- Location Data: Approximate geographic location based on IP address
- Cookie Data: Session identifiers, preferences, authentication tokens
2.3 Information from Third Parties
We may receive information from:
- Property Developers: Project updates, availability changes, pricing modifications
- Referral Partners: Introduction details from trusted professional networks
- Public Records: Property ownership records, company registrations (where legally permitted)
- Compliance Services: Anti-money laundering (AML) and Know Your Customer (KYC) verification results
3. How We Use Your Information
3.1 Service Delivery
- Providing personalized property recommendations aligned with your investment criteria
- Arranging and coordinating property viewings, virtual tours, and site visits
- Facilitating negotiations, offers, and transaction processing
- Managing ongoing client relationships and portfolio advisory services
- Delivering market insights, research reports, and investment analysis
3.2 Communication
- Responding to inquiries and consultation requests
- Sending exclusive property alerts and off-market opportunities
- Providing quarterly market reports and investment newsletters
- Notifying you of relevant regulatory changes affecting property ownership
- Inviting you to exclusive events, property launches, and client gatherings
3.3 Legal & Regulatory Compliance
- Conducting AML/KYC verification as required by UAE regulations
- Maintaining transaction records for regulatory reporting
- Complying with Dubai Land Department and RERA requirements
- Responding to lawful requests from government authorities
- Protecting against fraud, money laundering, and other illegal activities
3.4 Business Operations
- Analyzing website usage to improve user experience
- Conducting internal research and market analysis
- Training staff and improving service quality
- Managing business operations and administrative functions
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing required to fulfill our service agreement with you, including property searches, viewings, and transactions.
- Legal Obligation: Processing required to comply with UAE laws, including RERA regulations, AML requirements, and tax reporting obligations.
- Legitimate Interests: Processing for our legitimate business interests, such as improving services, marketing (where permitted), and fraud prevention, provided such interests do not override your fundamental rights.
- Consent: Where you have explicitly consented to specific processing activities, such as receiving marketing communications or participating in surveys.
5. Data Sharing & Disclosure
GHEDC does not sell, rent, or trade your personal information to third parties for their marketing purposes.
5.1 Authorized Disclosures
We may share your information with:
- Property Developers & Sellers: To facilitate viewings, negotiations, and transactions on your behalf
- Legal Professionals: Conveyancers, notaries, and attorneys involved in property transactions
- Financial Institutions: Banks and mortgage providers for financing arrangements (with your consent)
- Government Authorities: Dubai Land Department, RERA, and other regulatory bodies as required by law
- Service Providers: Technology vendors, marketing agencies, and other third parties who support our operations under strict confidentiality agreements
5.2 Confidentiality Measures
All third parties receiving your information are contractually bound to maintain confidentiality and use data only for specified purposes. We conduct regular assessments of third-party data handling practices.
6. International Data Transfers
Your information is primarily stored and processed in the United Arab Emirates. However, in serving our international clientele, we may transfer data to other jurisdictions. When transferring data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant data protection authorities
- Binding corporate rules for transfers within our corporate group
- Your explicit consent for specific transfers
- Compliance with applicable data protection laws in both origin and destination countries
7. Data Security Measures
We implement comprehensive security measures to protect your personal information:
- Encryption: All data transmissions are encrypted using TLS 1.3 protocols; sensitive data is encrypted at rest
- Access Controls: Role-based access restrictions ensuring only authorized personnel can access client information
- Infrastructure Security: Enterprise-grade firewalls, intrusion detection systems, and regular security audits
- Physical Security: Secure office facilities with controlled access and 24/7 surveillance
- Staff Training: Regular privacy and security awareness training for all employees
- Incident Response: Documented procedures for identifying, responding to, and reporting security incidents
While we employ industry-leading security measures, no system is completely immune to threats. We continuously monitor and update our security practices to address emerging risks.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain our business relationship
- Comply with legal and regulatory obligations (typically 7-10 years for transaction records)
- Resolve disputes and enforce agreements
- Support legitimate business purposes
When information is no longer required, we securely delete or anonymize it in accordance with our data retention policies.
9. Your Rights & Choices
You have the following rights regarding your personal information:
- Right of Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information, subject to legal retention requirements
- Right to Restriction: Request limitation of processing in certain circumstances
- Right to Portability: Request transfer of your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw previously given consent at any time
To exercise any of these rights, please contact our Privacy Officer at info@ghedc.com. We will respond to your request within 30 days.
11. Children's Privacy
Our services are intended for individuals aged 18 and above who have the legal capacity to enter into real estate transactions. We do not knowingly collect personal information from children under 18. If we become aware of any such collection, we will promptly delete the information.
12. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
GHEDC Privacy Office
Address: Gate Village 4, Level 3, Dubai International Financial Centre (DIFC), Dubai, UAE
Email: info@ghedc.com
Telephone: +971 52 392 0805
Office Hours: Sunday – Thursday, 9:00 AM – 6:00 PM GST
We are committed to resolving any concerns you may have about our data practices. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in your jurisdiction.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email or prominent website notice. We encourage you to review this policy regularly. The "Last Updated" date at the top indicates when the policy was most recently revised.